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FAQ

Commonly asked questions

By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time.

The fastest way would be to set up a quick 30min demo session with us here. During this call, we can understand your business requirements better and tell you how StarAgent can help improve your business operations and productivity.

We can help you migrate your existing data to StarAgent from older systems. Even if you are currently running your agency using pen and paper, Excel sheets, Google Drive, Dropbox or other booking systems, our experts can help migrate it over to StarAgent. Usually, this process takes about 5-7 days.
It is a cloud-based software for talent agencies and freelance agents and managers to manage their entire workflow. Users can rapidly onboard talent like models, artists, etc. and capture all their details. They can also create and manage projects, clients, invoices, events, media and more.
We are a team of dedicated digital creators. We have a full-fledged in-house team of designers, developers, account managers, content writers and support staff. We have experience creating multiple successful digital products prior to this. Our team is split between our offices in Singapore and India currently.
Most talent agency software was built a decade ago and bolted AI on top. StarAgent was rebuilt from the ground up for how agencies work today — AI-first search, a talent-facing mobile app, and a workflow system that adapts to the way you work. You get one platform that replaces five, at a fraction of the cost.

Our advantage lies within 3 key areas – Management, Analytics & Automation. We offer tools and processes that will help you save countless man-hours and deliver projects faster. Check out our full features list here.

We prioritize the security of your data. StarAgent uses Two-Factor Authentication (2FA) for logins, adding an extra layer of protection to ensure only authorized team members can access your agency’s database.

We are passionate about future technologies and believe that everyone should be able to continue work from anywhere in the world. We don’t plan to offer an internally hosted version of StarAgent. We hope you trust us to provide a robust and secure service so that you can focus on getting value out of our platform!
You can click on your profile icon (top right corner), click settings and you can change the password.
Yes. StarAgent is optimised for use on any smartphone. We also have mobile apps tailor-made for your Models and talents on both iOS and Android platforms.
There is no need to install any software. You can continue to work as long as you have access to the internet and a modern browser like Chrome, Firefox or Safari.

StarAgent offers secure backups to keep your data safe and sound. We backup all data on a daily basis for all our plans.

At StarAgent we take the security of your data very seriously; it’s our job to make sure that your data remains secure. We can’t go into specifics for obvious reasons. But rest assured we are using the best in class security systems and processes, supported by many layers of encryption and protection, in order to help you sleep at night.

No. Talents can only use the mobile app after your agency subscribes to an active StarAgent plan.

It is available on both iOS and Android platforms.

The mobile app is designed for the models and talents represented by your agency. The app helps you stay connected with them for availability checks, profile updates, bookings, and more. Talents will receive notifications for availability checks and bookings, and they can accept or decline them directly through the app. If a model is booked for a shoot, they will automatically receive reminders so they never miss an appointment.

Yes. We would love to. Please get in touch with us via the Contact form or Chat so that we can work together to create something specifically for you.

Unlimited talent profiles are exclusive to our Scale plan. However, you can create and manage unlimited projects across all of our available plans.

Our plans are differentiated based on the number of users, features and storage available to each one.
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